Senior IT Helpdesk Analyst

Location:
Edinburgh
Salary:
38000
REF:
GDO1099
Status:
Permanent

About the Role:

If you’re an IT Field Support Engineer looking for a newrole and you’re not averse to travelling between offices to support staff whileensuring all internal systems are running smoothly, then this might be for you…

You’ll join a Professional Services business supportinginternal staff across offices in Edinburgh, Glasgow and a couple of places in-betweenas well as regular visits to support their team in the North East of England.

In this role you will have a salary of around £36k to £38k +benefits (including an annual bonus). There’s also a 1 in 4 week out of hoursrota for which you’ll receive additional payments (details tbc).

Please note that this is a field support role and willinvolve a good deal of travel between sites to support around 500 users. You’llhave autonomy to develop your own weekly schedule split between each of the officesand a company vehicle will be provided, so a full clean drivers licence isessential.

To be successful in this role you’ll bring the followingskills and experience:

-         Previousexperience delivering IT Helpdesk Support in a Professional Servicesenvironment

-         Experienceof supporting all aspects of the Microsoft Tech stack (O365, Active Directoryetc.)

-         Managethe installation, configuration and support of laptops, networking kit etc.

-         Faultfind and break fix of hardware (printers, scanner etc.)

-         Abilityto prioritise work and manage users expectations

-         AnITIL Accreditation or previous experience of working in an ITIL environment isadvantageous.

So, if you have a clean drivers licence, you have the relevant skills and you’re happy to travel between offices, please apply now with your latest CV for immediate consideration.

Apply Now
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