FT Recruitment is exclusively handling a position for a rapidly growing technology business based in the city centre. Our client is looking for a proactive and customer-focused IT Support Engineer to join their technical team. This role involves providing high-quality support and on-site services to business clients across Aberdeen and the surrounding area. You will be responsible for managing end-user systems, troubleshooting technical issues, and ensuring the smooth delivery of IT services.

Key Responsibilities

• Provide remote and on-site support for desktop systems, networks, and Microsoft 365 environments.
• Diagnose, troubleshoot, and resolve issues related to Windows 11 desktops and related hardware.
• Assist with the configuration and maintenance of networking equipment, including routers and switches.
• Support the deployment and administration of Microsoft 365 Business, including Entra ID and/or Active Directory.
• Maintain accurate service records within the company’s helpdesk.
• Communicate technical information clearly and professionally to clients of varying technical knowledge.
• Conduct regular visits to client sites for installations, maintenance, and support activities.

Candidates will hold a valid UK driver's license. The successful candidate will have experience in the following:

Technical Skills

• Strong experience with Windows 11 setup, troubleshooting, and maintenance.
• Experience with networking hardware (routers, switches, peripherals) is beneficial but not essential.
• Solid understanding of Microsoft 365 Business, including Entra ID or Active Directory.
• Good knowledge of networking fundamentals (IP, DNS, DHCP, VLANs, etc.).
• Familiarity with helpdesk processes

On offer is a chance to join a growing business that will invest in staff development and offer a successful and progressive career path.

Get in touch with FT Recruitment for full details