FT Recruitment has been asked to partner with our technology-focused client, managing their recruitment process for an IT Engineer to join their growing team in Aberdeen. This is an excellent opportunity for an organised and customer-focused individual to play a key role within a busy IT support environment, coordinating service delivery while developing their technical expertise.

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Key Duties:

• Coordinate the day-to-day operation of the support desk, ensuring tickets are prioritised, assigned and resolved efficiently
• Monitor service levels and act as an escalation point for issues at risk of breaching agreed response times
• Take ownership of critical incidents, driving resolutions through to completion
• Schedule engineer rotas and coordinate both planned and reactive client site visits
• Maintain accurate ticketing, time recording and service documentation within internal systems
• Support the continuous improvement of service processes and operational procedures
• Provide remote technical support to clients as required
• Build and develop technical knowledge across networking, operating systems and cloud technologies
• Work closely with internal teams to ensure a high standard of customer service and support delivery

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This role is suited to someone with previous experience working within an IT support, service desk or technical coordination environment. Candidates must also have a full UK driving licence.

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Candidates should be comfortable engaging with various stakeholders whilst upholding a professional relationship often explained technical terms in non-technical jargon.

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Get in touch with Kris @ FT Recruitment Group to discuss this exciting opportunity.